RefundPolicy

A refund may be considered if:

• The project has not yet commenced.
• No design concepts, development work or deliverables have been provided.
• Website Designs Texas is unable to fulfill the agreed scope of work.

Refunds will generally not be granted once:

• Design concepts have been delivered.
• Development work has commenced.
• Revisions have been requested.
• A project milestone has been approved.
• Final files, credentials or deliverables have been provided.
• Consulting or strategy sessions have been completed.
• Third-party expenses have been incurred on behalf of the client.

Monthly services such as maintenance, support, hosting management, AI automation monitoring or consulting retainers are billed in advance and are non-refundable for the active billing period.

Clients may cancel future renewals by providing written notice at least seven (7) days before the next billing cycle.

To request a refund, clients must submit a written request to: info@websitedesignstexas.com

Refund requests should include:

• Client name
• Invoice number
• Project name
• Reason for the request

Approved refunds will be processed through the original payment method within 5–10 business days.

We encourage clients to contact Website Designs Texas directly before initiating a chargeback or payment dispute. Most concerns can be resolved through communication, revisions, or project adjustments.

In the event of a chargeback or payment dispute, Website Designs Texas reserves the right to provide invoices, contracts, project records, communications, approvals, delivery confirmations, and other supporting documentation to the payment processor, financial institution, or dispute resolution provider to contest the claim and protect its interests.